dopa-writing Support

Provider: ヨダカ (yodaka)

For an issue, include the following if you know them:

iPhone model and iOS version
dopa-writing version
What happened, when it happened and steps to reproduce it

Do not send writing or journal text, passwords or card information. Remove unnecessary personal information from images and logs. Information is not automatically attached. See the Privacy Policy for how inquiries are handled.

Can the Provider read my writing?

Writing is handled on your device and is not automatically sent to the Provider. There is no mechanism for the Provider to read it remotely. If you include it in an email or attach an image yourself, that content reaches the support address.

What does Release remove?

Writing and flash ideas you choose not to keep are not saved as new writing records. Records such as character counts and writing duration remain. Journal entries and edits are saved separately. Previously saved writing and content you copied elsewhere are not deleted.

Can I erase all records at once?

The current version has no in-app control to erase all records at once. Choosing Delete App in iPhone settings or another iOS deletion control normally removes the App's local data. Offload App and replaying the introduction do not erase all records. Manage backups and copies at their respective storage locations.

Can my records be recovered?

The Provider does not hold a copy of your writing and cannot recover it. If you have an Apple backup, recovery may be possible according to its settings and procedures. Restoring purchases does not restore writing.

How do I stop Screen Time restrictions?

Use available unlock controls or revoke the App's Screen Time permission in iPhone settings. Revoking permission does not delete writing. To use restrictions again, grant permission and reselect targets if needed.

The restriction screen does not open dopa-writing

OS limitations may prevent the App from opening automatically from a restriction screen. Open dopa-writing from the Home Screen.

How do I restore Pro?

Use the Apple Account used for purchase and choose Restore purchases on the App's plan screen. Checking purchase status requires a connection.

How do I cancel a subscription?

Use Manage subscription in the App, or open your Apple Account's Subscriptions in iPhone Settings. See Apple's cancellation instructions.

Deleting the App or emailing the Provider alone does not cancel the subscription. You can normally use Pro until the paid period ends. Expiration alone does not delete on-device writing.

How do I request a refund?

Use Apple's refund service. Apple's conditions and applicable law apply.